Conversion help
If a file will not convert, start here: the step-by-step conversion guide covers the normal workflow; troubleshooting covers failed conversions, upload errors, and quota messages; formatting notes explain what carries over cleanly; the scanned-PDF guide covers image-only files; and the password guide explains locked files. Common limits: files must be under 25 MB on free accounts, and free conversions reset daily.
Account and billing
For sign-in trouble, use the password reset page. Pro subscriptions ($2.99/month) are handled through our payment provider at checkout — receipts, invoices, and cancellation are managed there. If a payment page shows an error, retry the checkout from the pricing section while logged in.
Privacy requests
Questions about your data — access, correction, deletion, or export — are covered in the Privacy Policy, including what is stored and for how long. Converted files are deleted automatically after processing; they are never made public.
Direct contact
A dedicated support email address has not been published yet. Until it is, the guides above are the fastest way to resolve an issue, and privacy questions can be raised through the process described in the Privacy Policy.